Our carefree package for your
Production security
With our new service level agreements BASIC and PREMIUM, support is now even faster, more predictable and more secure. In case of an emergency, every minute counts: our SLAs help to reduce downtimes to a minimum – through prioritized access to our service team, defined response times and clear billing models. This allows you to invest directly in your production reliability – and in greater peace of mind.
BASIC
PREMIUM
Why wait so long?
You know how excellent our support is: once we get your request, we‘ll get back to you as soon as possible. Most issues can be fixed within the first 15 minutes by our trained techs, and this service is free for you! But sometimes that‘s not enough, so now you can save time — and stress — by upgrading to one of the new service level agreements.
If you want to wait less: With BASIC, you save valuable time thanks to improved response times and the calculation agreement for remote maintenance assignments.
If you need even faster service: Choose PREMIUM with the shortest response time and benefit from pre-reserved and prioritized remote maintenance slots. Choose maximum support availability for only €1 per day!
How much service
would you like?
Clear advantages that convince:
- Prioritized processing of your requests
- Controllable costs in the event of malfunctions
- Count on clearly defined response times
- The best support in terms of reliability and security
- Faster: no additional purchase requisitions for remote maintenance
- You are free to choose the contract model that suits you best
Contact
Are you interested in a service level agreement?
