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Technical Support

Step 1/2

Problem Type:

Hardware

Software

Other

Serial Number:

Error Number (optional):

Contract number for prioritized service requests (SLA):

By when do you need an answer? (optional):

Current Situation (optional):

Subject / Short Description:

Problem Description:

Attachments (optional, unencrypted PDF, JPEG, ZIP):

Already attached files:

Please select one or more files

Please send me a link to upload my data. (optional)

Step 2/2

Contact Data

Company:

Location with address:

Contact person (Name):

Phone:

Email:

Email (repeat):

Notice:

If the support to be provided is not covered by a service contract or the error that has occurred is not covered by warranty, we reserve the right to charge for it at the current remote maintenance rate based on the time and effort involved. Please have an order number ready for this. The first 15 min. of the error analysis are free of charge.

Security check:

Attention: Not all mandatory fields have been filled in! If an attachment was enclosed, it must be enclosed again!